Privacy Policy (Australia-Compliant)
1. Our Commitment to Your Privacy
Mindplace.com.au respects your privacy and complies with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). This Privacy Policy outlines how we manage your personal information, including how it is collected, used, disclosed, and safeguarded.
2. Collection of Personal Information
We collect personal information necessary to provide our products and services, process transactions, deliver customer support, and meet legal obligations.
Examples of personal information we collect may include:
Your name, email, and contact details
Billing and delivery information
Purchase history and customer support communications
Technical data from your website visits, such as IP address, browser type, and device type
You may also choose to provide us with your information via forms, subscriptions, or customer enquiries.
3. Use and Disclosure of Personal Information
We use your personal information to:
Process and fulfil your orders
Communicate with you regarding purchases or inquiries
Improve our products, services, and website functionality
Comply with legal obligations
We do not sell or rent your personal information. We may disclose it to trusted third parties who assist us in delivering services (e.g. payment processors, couriers, IT providers), but only to the extent required and with confidentiality obligations in place.
4. Direct Marketing
We may send you promotional materials or updates about our products and services if you have consented to receive them. You may opt out at any time by using the unsubscribe link in emails or contacting us directly.
5. Security of Your Personal Information
We take reasonable precautions to protect your personal information from misuse, interference, loss, and unauthorised access. Measures include password-protected systems, limited employee access, and physical safeguards for paper records.
6. Access and Correction
You have the right to request access to your personal information. We will provide access unless a legal exception applies. If the information we hold is inaccurate, please notify us, and we will take reasonable steps to correct it promptly.
7. Website Analytics and Cookies
We collect anonymous website usage data using cookies and similar technologies. This helps us understand visitor behaviour and improve user experience. You can control or disable cookies via your browser settings.
8. Overseas Disclosure
As a drop-ship agent working with international suppliers, your personal information may be disclosed to overseas recipients (e.g. logistics providers) where required to fulfil your order. We take reasonable steps to ensure such entities comply with Australian privacy obligations.
9. Notifiable Data Breaches
In the event of a data breach that is likely to result in serious harm, we will promptly notify affected individuals and the Office of the Australian Information Commissioner (OAIC), in accordance with the Notifiable Data Breaches (NDB) scheme.
10. Delivery Timeframes
Some of our products are fulfilled via drop-shipping arrangements. As a drop-ship agent, we rely on third-party suppliers and couriers for order fulfilment. While we aim to ensure timely delivery, we are not responsible for delays caused by external carriers, customs, or logistics providers. The average delivery timeframe is approximately 14–21 business days.
This delivery information also applies to our Terms & Conditions and product listings across the website.
11. Right of Withdrawal and Return Policy
Customers have the right to withdraw from their purchase and return eligible items within 14 days of receiving their order. Items must be returned in unused, original condition, including all packaging, manuals, and accessories. To initiate a return, please contact our customer service to request a Return Merchandise Authorisation (RMA).
Please note:
Change of mind returns are not available for digital downloads, opened software, health-related products, or items listed as non-returnable.
Return shipping is the responsibility of the customer unless the product is defective or incorrect.
Refunds will be issued to the original payment method, excluding original shipping fees.
Refunds may take 5–10 business days to process once the return is received and inspected.
12. Updates to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website. Continued use of our website or services indicates your agreement to the revised policy.
13. Contacting Us
If you have questions or concerns about how we handle your personal information, please contact us:
Mindplace.com.au C/O GLG GLOBAL, JOVANI 1002 Woy Woy Road, Woy Woy Bay, NSW 2256, Australia Email: glglawoffice@gmail.com Alternate: gadilife@gmail.com
14. Inquiries and Complaints
If you have an inquiry or complaint about how we manage your personal information, please contact us using the details above. We have a privacy complaint handling process and will acknowledge receipt of your complaint within a reasonable time.
We aim to resolve all complaints promptly and fairly. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner. Website: www.oaic.gov.au
We may amend this policy from time to time. Any changes will be effective once published on our website.
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